Your Security-First Technology Partner in Melbourne
The Resilience Program is the leading managed security and IT support service for Victorian professional service firms. We provide reliable, fast-response IT support that makes technology invisible, secure, and a powerful enabler for your business.
Trusted By Industry Leaders
Tired of Complicated IT and Vague Security Advice?
You need technology to run your business, but dealing with it is a constant drain. You're frustrated with slow, reactive IT support that only fixes problems after they happen. You're concerned about cybersecurity, but the advice you get is either too technical to understand or too generic to be useful. You need a partner who can simplify your technology, provide clear guidance, and deliver quick, effective support so you can focus on what you do best.
We believe technology should be an asset, not a burden. That's why we created The Resilience Program.
Expert IT Support for Melbourne's Professional Services Sector
We specialise in providing managed IT and security services for small and medium-sized businesses that handle sensitive client data and require high levels of uptime and compliance.
Accountants & Financial Planners
Protect sensitive financial data and meet industry compliance requirements with our security-first approach.
Law Firms
Ensure client confidentiality and data integrity with our specialised IT support for legal practices.
Engineering & Consulting Firms
Secure your intellectual property and ensure your team can collaborate productively and securely, from anywhere.
Healthcare & Allied Health
Safeguard sensitive patient records and ensure compliance with healthcare data protection regulations.
Finally, IT Support That Just Works
We believe your IT support should be so reliable and proactive that you barely know it's there. Forget waiting hours for a callback or dealing with confusing technical jargon. Our Melbourne-based team provides fast, friendly, and effective support designed to keep your business running smoothly.
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Fast, Responsive Helpdesk: Get quick answers and solutions from our local team when you need them most.
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Proactive Maintenance: We monitor your systems 24/7 to identify and fix issues before they can impact your productivity.
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Complete Device Management: From new computer setups to software updates and mobile device management, we handle it all.
Transform Your Team Into Your Strongest Defence
Most businesses treat security training as a one-off, boring presentation that's quickly forgotten. This approach fails because it doesn't build lasting habits. Your team is your first and last line of defence, and they need continuous, engaging education to be effective.
Our program is different. We provide ongoing tech and cyber education that turns your biggest potential weakness into your most powerful security asset. Our program includes:
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Engaging, Bite-Sized Content: No more death-by-PowerPoint. We deliver short, interesting video-based training that your team can complete in minutes.
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Safe Phishing Simulations: We teach your staff how to spot real-world threats by sending safe, simulated phishing emails. It's practical, hands-on learning without the risk.
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Maximising Your M365 Tools: Get the most out of your Microsoft 365 investment with training on how to use its powerful collaboration and security features effectively.
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Continuous Reinforcement: We build a lasting security culture through regular training and reporting, not a one-time event.
Seamless & Secure IT for Your Global Workforce
Offshoring is a powerful strategy for growth, but it introduces new security and support challenges. How do you provide your offshore team with fast, reliable IT support? How do you protect sensitive client data when it's being accessed from the other side of the world? We solve this problem.
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Unified Security & IT Support: We apply the same robust security policies and provide the same high-quality, responsive IT support to every team member, regardless of their location.
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Inclusive Training: Our on-demand training platform and phishing simulations are accessible to all your staff, creating a consistent security culture across your entire organisation.
Your Customised Pathway to Resilience
Every business is unique. We start with a conversation to understand your specific needs and then recommend one of our two clear pathways. We don't believe in one-size-fits-all solutions.
1. The Security Foundation Project
Perfect for smaller businesses or those just starting their security journey. This is a one-time, affordable project to implement the essential security controls and best practices your business needs to be safe. We automate the setup to keep costs down and deliver maximum value, giving you a rock-solid foundation.
- Automated Best Practice Setup
- Essential Eight Aligned Controls
- Foundational Policy Implementation
- Microsoft 365 Secure Score Boost
- Clear Onboarding Materials
- 1-on-1 Consultation to Review Roadmap
2. The Resilience Program
Your all-in-one managed IT support and security partner. This ongoing partnership is for businesses that want to delegate their technology management and focus on growth. We provide continuous protection, training, and strategic guidance to keep your business secure and productive.
- All Foundation features, plus...
- Ongoing Security Management
- Full IT & Security Support
- Continuous Cyber Awareness Training
Frequently Asked Questions
How is this different from a typical IT provider in Melbourne?
While a typical managed service provider (MSP) in Melbourne focuses on general IT support, we are security specialists first. Our entire program is a managed security service built on a 'secure by design' philosophy. We don't just fix problems; we act as a strategic partner to make your business more resilient, productive, and compliant.
Do you provide IT support for businesses with remote or offshore staff?
Yes. Our program is designed for modern businesses. We provide a complete managed security service and IT support for your entire team, regardless of where they are located. We ensure your remote and offshore staff in places like the Philippines receive the same level of security and support as your local Melbourne team, creating a unified and secure work environment for everyone.
We already have an IT company. Can we still work with you?
Absolutely. Our "Co-Managed Security" plan is designed specifically for this scenario. We act as a dedicated security overlay, working collaboratively with your existing IT provider. We bring specialised security expertise to enhance their general services, ensuring all critical security gaps are covered without stepping on any toes.
What are the contract terms?
Our Security Foundation is a one-time project with no ongoing commitment. For our ongoing Resilience Program, we believe in earning your business every month and typically operate on a flexible monthly commitment after an initial period, so you're not locked into a long-term contract. For our most comprehensive strategic partnerships, we may recommend a 12-month commitment to facilitate long-term planning and deliver the best results.
Ready to Build Your Resilience?
You've seen the risks; now get a clear roadmap to fix them. Take the first step and schedule a complimentary, no-obligation discovery call today.